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About Outsmart SolutionsContact
Call 03 8346 9628info@outsmartsolutions.com.auOutsmart Solutions · Strata & apartment buildings
Apartment intercom upgrades that residents and managers actually like using
Replace a failing, outdated or 3G-dependent intercom with a modern video intercom. Residents answer visitors from their phone, and the building manager updates residents, fobs and access remotely without a technician on site.
Book a site reviewCall 03 8346 9628
Design, install, commission and support under one contractExisting cabling reused where possibleProposals ready for committee approval
Signs your building’s intercom is due for an upgrade
Most of the intercoms we replace aren’t completely dead. They’re just costing the building time, money and resident goodwill.
1
Residents can’t see or hear visitors clearly
Ageing audio-only or analogue systems crackle, drop calls, and replacement parts are getting hard to find.
2
It stopped working when 3G switched off
Many GSM intercoms that dialled residents over the 3G network went silent when the networks closed.
3
Lost fobs and lock-outs keep coming up
No easy way to cancel a lost fob or issue a new one, so old credentials stay active and the manager fields the calls.
4
Every small change needs a call-out
Adding a new resident, updating a name or changing a code means booking a technician and waiting.
The upgrade
What a modern intercom gives your building
We design the system around how your building actually runs: its entries, car park, lifts and the people who manage it.
- Video calls to residents’ phones or in-apartment screens, or both, so visitors and deliveries are never missed.
- Remote management of residents, fobs, PIN codes and call lists from a browser, without a site visit.
- Integrated access control for lobby doors, car park gates and lift floors, with one system instead of three.
- Visitor and delivery options such as temporary codes, remote door release and call logs.
- Existing cabling reused where possible, which means fewer walls opened, less disruption and a lower cost.
Independent advice on brands
We install and support leading commercial intercom platforms and recommend the one that suits your building, budget and management style, not the one we happen to stock.
A straightforward upgrade, from site review to handover
Clear scope up front, minimal disruption for residents, and a building that’s easy to manage afterwards.
1
Site review
We inspect the existing intercom, cabling, entries and doors, and talk through what isn’t working.
2
Clear proposal
A fixed scope with options, written so the strata manager and committee can compare and approve it.
3
Planned installation
Staged work with resident notices, keeping entries secure and usable throughout.
4
Handover and support
Commissioning, resident onboarding, documentation for the manager, and ongoing support.
Built for the people who look after buildings
Strata managers
One accountable contractor, clear proposals and fewer resident complaints landing on your desk.
Owners corporation committees
Plain-English options and costs, so the committee can make a confident decision.
Building & facility managers
Remote control of residents, fobs and access, without waiting on call-outs.
Commercial & mixed-use owners
Tenant, visitor and after-hours access handled in one integrated system.
Why Outsmart Solutions
One contractor, clear accountability
- We own the whole job: design, installation, programming, commissioning and support. Nothing falls between trades.
- Technical depth, explained simply. We’re specialists in intercom, access control and CCTV, and we explain options without jargon.
- Melbourne based, supporting buildings across metropolitan Melbourne.
- Support after handover, so the system keeps working and stays up to date.
Common questions from strata and building managers
How much does an apartment intercom upgrade cost?
It depends on the number of entries and apartments, whether existing cabling can be reused, how residents will answer (app, screen or both) and whether access control is included. After a site review we provide a clear written proposal with options, so there are no surprises.
Can you reuse our existing intercom cabling?
Often, yes. Many modern systems can run over existing cabling, which reduces cost and disruption. We confirm what can be reused during the site review.
Will residents lose access during the installation?
We plan the work in stages and notify residents in advance, so entries stay secure and usable while the changeover happens.
Do residents have to use an app?
No. Depending on the system, residents can answer on a smartphone app, an in-apartment screen, or both. We recommend the right mix for your building.
Is there an ongoing subscription?
Some cloud-managed systems include an ongoing fee for app calling and remote management. Where that applies, we set it out clearly in the proposal alongside the upfront cost.
Our intercom stopped working after the 3G shutdown. What are our options?
Depending on the system, options range from replacing the communication module to upgrading to a modern video intercom. We will explain the trade-offs so the committee can choose.
Do you work directly with our strata manager?
Yes. We regularly deal with strata managers and committees and prepare proposals in a format that is easy to table for approval.
Book a site review
Find out what an upgrade would look like for your building
Tell us a little about the building and we’ll arrange a time to inspect the existing system and talk through options.
Prefer to talk? Call Outsmart Solutions on 03 8346 9628
or email info@outsmartsolutions.com.au
Your building technology partner. Intercom, access control, CCTV, networks and smart building systems for builders, developers, strata and commercial buildings across Melbourne.
Services
Apartment intercomAccess controlSmart keysafes & accessCCTV & securitySecurity smoke screensBuilding networksCommercial lighting controlIoT & smart buildingVape detection3G intercom replacementBrands
